If you ever have any questions connected to your web hosting account or if you face a problem with your sites, you will have to touch base with the respective hosting company’s customer support team. It may not make any difference how soon they will respond when you've got an inquiry of a generic nature, but an issue such as a bungled web application update, for example, may lead to your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be down. In case you offer goods or services online, any outage will disruptively influence your website and you can lose existing or potential visitors. A lot of hosting providers, chiefly resellers, reply to e-mails and trouble tickets within 24 hours, but in the electronic world that’s much too long, since customers will scarcely ever return to a site that is not working correctly for a prolonged stretch of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum response time for any client support ticket that you open or any e-mail that you send is only sixty minutes, even in case you contact us during weekends and public holidays. Whatever the essence of your query or issue may be, we’ll help you momentarily and will supply you with the necessary info to solve any problem with your sites. The actual reply time typically doesn’t exceed 15-20 minutes, which suggests that you can forget about waiting for hours on end to get an issue solved or even worse – waiting a whole day only to receive a reply that more info is necessary whilst nothing is resolved. We will assist you at once just because we know exactly how valuable time can be in the dynamic digital sphere. The sixty-minute response time guarantee is valid for any billing or technical question that you might have about our Linux cloud website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a support ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll obtain a reply within maximum sixty minutes. You can contact us at all times in regards to technical, billing or general matters and given that we are on duty 24-7-365, you’ll always get support right on the spot. Depending on the specific issue or question, we’ll provide you with more info, rectify the obstacle if it’s been caused by something within our reach or inform you what actions to take if you need to tweak a given setting for a web-based application that we can’t access. You can forget about waiting for a day for every single reply. As it is, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.