One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum response time for any client support ticket that you open or any e-mail that you send is only sixty minutes, even in case you contact us during weekends and public holidays. Whatever the essence of your query or issue may be, we’ll help you momentarily and will supply you with the necessary info to solve any problem with your sites. The actual reply time typically doesn’t exceed 15-20 minutes, which suggests that you can forget about waiting for hours on end to get an issue solved or even worse – waiting a whole day only to receive a reply that more info is necessary whilst nothing is resolved. We will assist you at once just because we know exactly how valuable time can be in the dynamic digital sphere. The sixty-minute response time guarantee is valid for any billing or technical question that you might have about our Linux cloud website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a support ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll obtain a reply within maximum sixty minutes. You can contact us at all times in regards to technical, billing or general matters and given that we are on duty 24-7-365, you’ll always get support right on the spot. Depending on the specific issue or question, we’ll provide you with more info, rectify the obstacle if it’s been caused by something within our reach or inform you what actions to take if you need to tweak a given setting for a web-based application that we can’t access. You can forget about waiting for a day for every single reply. As it is, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.