Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Our customer help Department is on duty 24/7 to handle all of your current assistance questions. Each ticket you submit to us will be responded to within up to 60 mins. If your situation demands aid from an admin, we are going to forward the ticket to the person on shift and will inform you that the situation is being resolved.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • Our customer help crew is going to be online for you round–the–clock to to reply to all service inquiry tickets that you send to us. We offer technical assistance for all applications that are pre–configured on your server. These include our in–house developed Web Site Control Panel, the preferred OS as well as the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • A complete and consistently updated knowledge base is included in our in–house built Web Site Control Panel. It provides quick tips about how to carry out all of the main web site supervision tasks. The Help zone supplies comprehensive how–to articles and reviews and step by step video courses. You can access the Help section by clicking the Help or Video buttons in the upper right part of each Control Panel section.