Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting feature an integrated trouble ticket system, which is an integral part of our custom-built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same location – payments, website files, e-mails, support tickets, etc., avoiding the necessity to go through different interfaces. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a couple of clicks of the mouse without the need to log out of your Control Panel. During the process, you may pick a category and our system will offer you a variety of educative articles, which will supply you with more information and which may help you solve any specific problem before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything in a single location, which is why we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will allow you to manage the correspondence with our client service staff together with your hard drive space, which implies that you will not need to memorize one more username for a different admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a couple of mouse clicks while you are browsing the content hosted in your semi-dedicated account. In addition, you can go through older tickets using a smart search functionality or take a look at relevant FAQ articles with solutions to common problems. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being only 60 minutes, so there’ll always be someone to help you.