There are different ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you pick is a support ticket system. This is the least complicated correspondence medium for a number of reasons. In the event that no help desk support team member is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. Moreover, you can copy/paste large bits of information without having to worry about typos, and in case a given issue needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the exact same place, so each party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are usually separate from the web hosting platform, which means that if you need to provide information or to follow directions, you’ll have to use at least two different admin consoles and this number might grow if you wish to administer a number of domains. Moreover, a lot of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting feature an integrated trouble ticket system, which is an integral part of our custom-built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same location – payments, website files, e-mails, support tickets, etc., avoiding the necessity to go through different interfaces. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a couple of clicks of the mouse without the need to log out of your Control Panel. During the process, you may pick a category and our system will offer you a variety of educative articles, which will supply you with more information and which may help you solve any specific problem before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in a single location, which is why we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will allow you to manage the correspondence with our client service staff together with your hard drive space, which implies that you will not need to memorize one more username for a different admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a couple of mouse clicks while you are browsing the content hosted in your semi-dedicated account. In addition, you can go through older tickets using a smart search functionality or take a look at relevant FAQ articles with solutions to common problems. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being only 60 minutes, so there’ll always be someone to help you.