A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be responded to in maximum 60 minutes after the support ticket or email is submitted. If your case requires additional assistance from an administrator, we’ll direct the ticket or the e–mail to the person on duty and will leave a comment to notify you that more time will be needed for discovering a solution. If you make use of our Admin Services package, all of the server management tasks included there will be carried out whenever you prefer.
An Outstanding Customer Service
Our customer support staff will be available to you 24–7–365 if you require help working with the Web Site Control Panel or with any of the applications that we install on your behalf on the server. What is more if you need help with all the everyday administration tasks on your dedicated server, you can take a glance at the Admin Services package, that includes backup hard drive space, OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is equipped with our free–of–cost Web Site Control Panel, which boasts an in–depth knowledgebase plus a collection of how–to video tutorials. Whenever you need assistance working with the Web Site Control Panel, just press the Videos or Help buttons situated in the upper right corner.